Booking conditions for our suites and rooms in Völs

Useful information

Please check the Covid 19-rules of Southtyrol

Check in - check out

Welcome: your room will be available from 3.00 p.m. on the day of your arrival. We would ask you to vacate your room by 11.00 a.m. on the day of your departure. Late check out on request and payment. The reception is open from 8.00 a.m. until 10.00 p.m. You are however welcome to enjoy your last day with us! The entire wellness area, including shower and changing rooms, is available free of charge!

Wellness area:

The entrance in our wellness area is free for our houseguests. You can find the opening times in your room map. In your room you will find a bag with bathrobe, towels and slippers on disposal for the length of your stay. We kindly ask you to bring these things always back to your room.

Tourist tax:

Please note that there is a communal tourist tax of € 2,50 per day and person (from 14 years on) that you have to pay on the ground.


Prices are per person per day including breakfast. Adults using an additional bed will receive a 30% reduction if two persons paying full rate are also in the room.

Reductions for children:

From 1 May 2020 the Gartenhotel Völser Hof will become an adult hotel - we ask for your understanding that children are no longer allowed after this date.

Reductions granted where two persons paying full rate are also in the room. From 16 years we give a 30% reduction.


Reservations are only considered binding on receipt of a deposit of € 200,00- € 500,00. We can charge your credit card if you provide the credit card number with the expiry date and a brief confirmation authorizing the transaction. In case of cancellation the deposit will be taken as arrangement fee.


Pay deposit online

Cancellation conditions and charges:

14 days prior to arrival 20% of hotel price 7 days prior to arrival 30% of hotel price 3 days prior to arrival 60% of hotel price 1-3 days prior to arrival 100% of hotel price We charge 100% of the price for unoccupied rooms and services in the event of premature departures or late arrivals. In case of cancellation the deposit will be count as handling charge and it is not refundable. Please note that we cannot make exceptions. The cancellation will be accepted just in a written way (post or e-mail). We recommend you take out holiday cancellation insurance in order to avoid unnecessary costs and inconvenience!

Make a trip cancellation insurance here



VISA, MASTERCARD, EC-Card, cash (up to € 2.999,99 per bill).


Please note that we do not accept pets in our hotel.


Free Wifi in rooms, Lobby and Bar. You find the password in the map of your room.


In the whole house, inclusive guest rooms, smoking is not allowed. It’s allowed on the balcony, terrace and in the garden (outside).

Room requests:

Please note that we can reserve room types but never guarantee for specific room numbers.


Electric/Tesla car charging:

As a house guest you can charge your car battery at the hotel (overprice)

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Hotel dla Rodzin
z dziecmi w sezonie
zima 2020/21